Refund policy
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you. You can return your purchase for an exchange, full refund or store credit provided a ‘Request for Return’ is made within 7 days of receipt of items. Your items must be unused, in original condition with all tags attached and returned in the original packaging.
To return your purchase, please follow the steps below:
1. Email info@theworkwearshed.com.au with you order number and the items you would like to return for approval and next steps. ** Please note that if an item is not stocked in store there will be a restocking fee (more information in the next section)
2. Re-package the item/s so that it is in the same condition as you received it.
3. If the item is defective or damaged in shipping to you, we will organise the return shipping. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. Ensure returned non-stock items are received at the The Workwear Shed warehouse within 7 days of requesting a return as these items will need to be returned to the supplier before a credit can be processed.
4. All return recipients will receive an email confirmation for their records.
Address for return:
The Workwear Shed
Unit 6/51 Logan River Road
Beenleigh, Queensland, 4207
Restocking Fee
If the item being returned or exchanged is one that is stocked by The Workwear Shed, there will not be any restocking fee charged. If your item is not a stocked item and is required to be ordered specially from the supplier there will be a 20% or $15 minimum restocking fee.
We cannot process a return for custom printed products products.
Refunds
We will provide you with a full refund within 7 business days of receiving the returned item/s. Your refund will be issued through the same payment method used to make the original purchase, excluding the initial shipping cost and restocking fee.
Exchanges
If you would like to exchange your goods, we recommend placing a new order for the exchange product at the same time as returning your original items for refund to avoid delays or exchange items selling out.
Clearance Items
Please note any items marked as ‘CLEARANCE ITEM’ are final and cannot be returned for a refund or exchange unless the item received is faulty or incorrect.
Faulty Products
Our Quality Control team takes special care to ensure that all our products are of a high quality when they leave the warehouse. In the rare circumstances that your item has a defect please call our Customer Support team on 07 3382 6762 or email us at info@theworkwearshed.com.au to discuss the fault and to confirm the terms of any manufacturer’s warranty. Depending on the nature of the fault, The Workwear Shed will arrange a repair, exchange or refund. This may take longer than 7 days as a third party may be involved in the assessment process.